The Chamberson Hotel
Quick Facts
- What it is: A heritage-listed former warehouse transformed into a contemporary city-centre hotel.
- Primary offerings: Spacious, apartment-style guest rooms; self check-in is available after reception closing hours.
- Location: 77 Stuart Street, Dundin Central, Dunedin 9016, New Zealand—between the Dunedin Railway Station and the Octagon.
- Contact details: Website https://thechamberson.co.nz (“Make a Reservation” option); phone +64 3 470 1998; email [emailprotected]. JPMD Limited trading as The Chamberson Hotel.
- Opening hours / availability: Assistance available at any time via +64 3 470 1998; self-check-in instructions and access codes are provided on the day of arrival when an email address and mobile number are on file.
- Pricing / costs: Guaranteed early check-in from 12 noon or late check-out until 12:30 PM for NZD 40 each; secure basement parking NZD 25 per night; NZD 500 pre-authorisation hold at check-in; additional guests disclosed before check-in NZD 75 per person per night; additional guests discovered after check-in NZD 125 per person per night; Rooftop Penthouse additional guests NZD 150 each.
- Key constraints or requirements: Lead guest must be at least 25 years old; ID may be requested at check-in; all guests staying in the room must be disclosed; parties are not permitted; loud music is not permitted indoors or outdoors at any time; Rooftop Penthouse maximum 4 guests total and no children under 15; parking must be booked in advance with vehicle registration and has a maximum vehicle height of 1.8 m.
Overview
High ceilings, exposed brickwork, and large industrial windows combine with modern comforts to deliver light-filled, self-contained accommodation in the heart of Dunedin’s CBD. The Chamberson is a beautifully renovated, heritage-listed former warehouse in the heart of Dunedin. The Chamberson is also described as a heritage industrial building sitting boldly on the corner of Stuart & Cumberland, with a warm, tactile, intimate and human interior and beams, plaster and brickwork suggesting its previous life. The contemporary interior makes the most of the original features, with spacious, light-filled, apartment style rooms. The hotel is located between the railway station and the Octagon. A short stroll leads to the city’s cafés, restaurants and bars, and the main shopping street is also just a few minutes away on foot. Being an old warehouse, the rooms are roomy apartment-style spaces with high ceilings and tall windows. The rooms are warm, comfortable and quiet thanks to double-glazing. Each room has its own view of Dunedin. Self check-in is available after reception closing hours when guests provide both an email address and mobile number.
Offerings, Features, or Content
- PAD 2-Bedroom / 2-Bathroom Apartment – 60 m²; 2 king beds or 1 king bed and 2 single beds; two bedrooms; two bathrooms; living area with a full kitchen; dining table; late afternoon sun; iconic Dunedin views.
- Pad features: full kitchen; 4 seat dining table; generous 2.5 seater sofa and lounge chair; coffee table; microfibre pillows; duck down duvet inners; New Zealand wool blankets woven in the British Isles; large feather filled lounge cushions; New Zealand wool carpets; fully tiled bathrooms with locally produced amenities.
- Pad visual references: /media/uploads/2018_12/Pad_AL5302_03.jpg; /media/uploads/2018_12/Pad_AL5559.jpg; /media/uploads/2018_12/Pad_AL5237.jpg; /media/uploads/2018_12/Pad_AL5288.jpg; /media/uploads/2018_12/Pad_AL5307_08_09.jpg; /media/uploads/2018_12/Pad_AL5315.jpg; /media/uploads/2018_12/Pad_AL5319.jpg; /media/uploads/2018_12/Pad_AL5538.jpg; /media/uploads/2018_12/Pad_AL5564.jpg; /media/uploads/2018_12/Pad_AL5576_77.jpg; /media/uploads/2018_12/Pad_AL5261_WEP4ma0.jpg.
- Rooftop Penthouse (The Loft) – 100 m²; 1 king bed; 1 air mattress on request; open plan living; state of the art designer kitchen; lounge area with a 75 inch SMART TV; bath next to the bed; separate modern bathroom with walk-in shower; private rooftop terrace with panoramic views of Dunedin’s landmarks.
- The Loft features: full kitchen; breakfast bar area; dining area; 2 generous sofas and 2 lounge chairs; coffee table; 75 inch SmartTV.
- The Loft visual references: /media/uploads/2023_12/_DSC0336_dz2yZLm.jpg; /media/uploads/2023_12/_DSC0346_pZwCkGa.jpg; /media/uploads/2023_12/_DSC0352_vxsq8Sk.jpg; /media/uploads/2023_12/_DSC0244_4YngtyS.jpg; /media/uploads/2023_12/_DSC0329.jpg; /media/uploads/2023_12/_DSC0332_ILSQYdP.jpg; /media/uploads/2023_12/_DSC0324_d4G7KHT.jpg; /media/uploads/2023_12/_DSC0322_w9nhgtd.jpg; /media/uploads/2023_12/_DSC0224-Edit_Js5Eykh.jpg.
- Abode 1-Bedroom Apartment – 42 m²; 1 king bed or 2 single beds; full kitchen; lounge; separate sleeping area; large east-facing windows.
- Abode features: full kitchen; 2 seat dining table; generous 2.5 seater sofa and lounge chair; coffee table; 2 x King Single beds available on request; microfibre pillows; duck down duvet inners; New Zealand wool blankets woven in the British Isles; large feather filled lounge cushions; New Zealand wool carpets; fully tiled bathrooms with locally produced amenities.
- Abode visual references: /media/uploads/2018_12/Abode_AL5398.jpg; /media/uploads/2018_12/Abode_AL5419_20.jpg; /media/uploads/2018_12/Abode_AL5429_30.jpg; /media/uploads/2018_12/Abode_AL5443.jpg; /media/uploads/2018_12/Abode_AL5535.jpg; /media/uploads/2018_12/Pad_AL5307_08_09_BupxCGg.jpg.
- Lookout features: full kitchen; 2 seat dining table; generous 2.5 seater sofa and lounge chair; coffee table; microfibre pillows; duck down duvet inners; New Zealand wool blankets woven in the British Isles; large feather filled lounge cushions; New Zealand wool carpets; fully tiled bathrooms with locally produced amenities.
- Lookout visual references: /media/uploads/2018_12/Lookout_AL5509_10.jpg; /media/uploads/2018_12/Lookout_AL5155.jpg; /media/uploads/2018_12/Lookout_AL5166.jpg; /media/uploads/2018_12/Lookout_AL5203.jpg; /media/uploads/2018_12/Lookout_AL5322_24.jpg; /media/uploads/2018_12/Lookout_AL5333.jpg; /media/uploads/2018_12/Lookout_AL5345.jpg; /media/uploads/2018_12/Lookout_AL5354.jpg; /media/uploads/2018_12/Lookout_AL5512_13.jpg; /media/uploads/2018_12/Lookout_AL5527_28_29.jpg; /media/uploads/2018_12/Lookout_AL5609.jpg; /media/uploads/2018_12/Lookout_AL5131.jpg; /media/uploads/2018_12/Lookout_AL5181_py3dwfr.jpg; /media/uploads/2018_12/Pad_AL5307_08_09_SnFEGPO.jpg.
- Nest features: full kitchen; 2 seat dining table; generous 2.5 seater sofa and lounge chair; coffee table; microfibre pillows; duck down duvet inners; New Zealand wool blankets woven in the British Isles; large feather filled lounge cushions; New Zealand wool carpets; fully tiled bathrooms with locally produced amenities.
- Nest visual references: /media/uploads/2018_12/Nest_AL5454.jpg; /media/uploads/2018_12/Nest_AL5474.jpg; /media/uploads/2018_12/Nest_AL5499.jpg; /media/uploads/2018_12/Nest_AL5460_mv8wu6j.jpg; /media/uploads/2018_12/Pad_AL5307_08_09_e3LA6QK.jpg.
- Attic features: microfibre pillows; duck down duvet inners; New Zealand wool blankets woven in the British Isles; New Zealand wool carpets; fully tiled bathrooms with locally produced amenities.
- Attic visual references: /media/uploads/2018_12/Attic_AL5675_76_77_hkH6AvK.jpg; /media/uploads/2018_12/Attic_AL5680.jpg; /media/uploads/2018_12/Attic_AL5681.jpg.
- Secure basement parking is available for NZD 25 per night.
- WiFi is fast, unlimited, and complimentary.
- Laundry and dry-cleaning are available.
- Personalised booking service for tours, activities, and restaurants is available from reception.
- Reception can provide recommendations.
How It Works
- Reserve a room online through the “Make a Reservation” option at https://www.onlinebooking.direct/property/chamberson-hotel-dunedin.
- This cancellation and refund policy applies only to bookings made directly with The Chamberson; bookings made through third parties such as Booking.com and Expedia are governed by that provider’s terms.
- For Flexible bookings, a 1-night deposit secures the booking.
- For Non-refundable bookings, full payment is charged at the time of booking.
- Bookings made less than 2 days before arrival are within the non-refundable period and full payment is charged at the time of booking.
- Provide both an email address and mobile number so self-check-in instructions and access codes can be sent on the day of arrival.
- Check-in from 2:00 PM; guaranteed early check-in from 12 noon is available for NZD 40 and must be booked in advance. Check-out is by 10:00 AM; late check-out until 12:30 PM costs NZD 40 and must be booked in advance. For the Rooftop Penthouse, early check-in and late check-out are subject to availability and guests should contact the hotel the day before arrival.
- Store luggage at reception on level 1 before check-in or after check-out if required.
- A NZD 500 pre-authorisation hold is placed on the guest’s card at check-in as security against damages, excessive cleaning, smoking, or breach of house rules; it is a temporary hold, not a charge, and is released within 24–48 hours of checkout if no charges apply, although funds may take up to 7 business days to reappear depending on the issuing bank.
- By signing the guest registration form at check-in, the guest authorises The Chamberson to capture all or part of the pre-authorisation, and to charge the card for any additional amount for applicable charges.
- Please return key cards to reception on check-out.
Audience & Use Cases
- Travellers seeking quiet, stylish, self-contained accommodation within walking distance of Dunedin’s key attractions.
- Business visitors who value spacious rooms, tables for work, and reliable high-speed Wi-Fi.
- Families or small groups sharing two-bedroom PAD apartments.
- Couples booking the Rooftop Penthouse for special occasions.
- Guests prioritising self check-in after reception closing hours and independent meal preparation in full kitchens.
- Guests who want reception assistance with tours, activities, restaurants, and recommendations.
Practical Information
- Address: 77 Stuart Street, Dundin Central, Dunedin 9016, New Zealand.
- Website: https://thechamberson.co.nz (“Make a Reservation” option).
- Reservation URL: https://www.onlinebooking.direct/property/chamberson-hotel-dunedin
- Map: https://goo.gl/maps/HarQFEYFhkv
- Download: http://onelink.to/9fwkzu
- Phone: +64 3 470 1998
- Email: [emailprotected]
- Operator: JPMD Limited trading as The Chamberson Hotel.
- Self-check-in: Self check-in is available after reception closing hours; access code and instructions are provided on the day of arrival when an email address and mobile number are on file.
- Assistance: For assistance at any time, call +64 3 470 1998 or email [emailprotected].
- Additional assistance: If there is anything else guests might need, they are asked to contact the hotel.
- Check-in/out times: Check-in from 2:00 PM; check-out by 10:00 AM. Guaranteed early check-in from 12 noon or late check-out until 12:30 PM costs NZD 40 each and must be booked in advance. For the Rooftop Penthouse, this is subject to availability and guests should contact the hotel the day before arrival.
- Luggage storage: Available at reception on level 1 before check-in and after check-out.
- Direct booking policy: The cancellation and refund policy applies only to bookings made directly with The Chamberson; third-party bookings are governed by the provider’s terms.
- Flexible bookings: 1-night deposit to secure the booking.
- Non-refundable bookings: Full payment charged at the time of booking.
- Bookings made less than 2 days before arrival: Full payment charged at the time of booking.
- Changes by The Chamberson: The hotel aims to deliver all advertised facilities but is not liable for compensation where service is limited, cancelled, or altered due to circumstances beyond its control, including pandemics, natural disasters, civil unrest, industrial action, fire, flood, or terrorism.
- Guest responsibility: By booking and checking in, the guest accepts responsibility for the room and its contents.
- Pre-authorisation: NZD 500 hold applied at check-in as security against damages, excessive cleaning, smoking, or breach of house rules; released within 24–48 hours of checkout if no charges apply, with funds possibly taking up to 7 business days to reappear depending on the issuing bank.
- Payment obligations: Charges apply to the card on file. If declined for any residual, an invoice will be issued with 7-day payment terms. Unpaid invoices may be referred to the Disputes Tribunal of New Zealand.
- Card requirement: Guests unable to provide a valid card for pre-authorisation may be refused accommodation. Cash bonds are accepted at The Chamberson’s discretion.
- Parking: Secure basement parking NZD 25 per night; maximum vehicle height 1.8 m; spaces must be booked in advance with vehicle registration; spaces are allocated on a first-booked basis; unbooked vehicles will be clamped.
- Vehicle-size restriction: Guests driving a large SUV or carrying roof racks should check the 1.8 m maximum vehicle height.
- Guest disclosure: For fire safety and legal compliance, the hotel must be informed of all guests staying in the room.
- Additional-guest fees: Extra guests disclosed before check-in NZD 75 per person per night; discovered after check-in NZD 125 per person per night. Rooftop Penthouse extra guests NZD 150 each, maximum 4 guests total.
- Rooftop Penthouse occupancy: The Rooftop Penthouse is booked for 2 guests.
- Children & infants: One child under two stays free using existing bedding. Rooftop Penthouse has no children under 15.
- Occupancy enforcement: The hotel may terminate any booking where occupancy exceeds the booked number.
- Minimum age: The lead guest must be at least 25 years old; ID may be requested at check-in.
- No parties: Parties are not permitted under any circumstances; bookings in breach will be terminated immediately without refund, and additional cleaning charges may apply.
- Loud music: Loud music is not permitted indoors or outdoors at any time.
- CCTV: All common areas are monitored by CCTV 24/7.
- Laundry: Laundry and dry-cleaning are available.
- Guest support: Personalised booking service for tours, activities, and restaurants is available from reception, and reception can provide recommendations.
Key Entities and Definitions
- The Chamberson Hotel: A heritage-listed former warehouse hotel in the heart of Dunedin, located at 77 Stuart Street.
- JPMD Limited trading as The Chamberson Hotel: The trading entity named for The Chamberson Hotel.
- PAD 2-Bedroom / 2-Bathroom Apartment: 60 m²; 2 king beds or 1 king bed and 2 single beds; two bedrooms; two bathrooms; full kitchen; dining table.
- Rooftop Penthouse (The Loft): 100 m²; 1 king bed; 1 air mattress on request; designer kitchen; lounge area with 75 inch SMART TV; bath next to the bed; separate bathroom with walk-in shower; private rooftop terrace; booked for 2 guests; additional guests NZD 150 each; maximum 4 guests total; no children under 15.
- Abode 1-Bedroom Apartment: 42 m²; 1 king bed or 2 single beds; full kitchen; lounge; separate sleeping area; east-facing windows.
- Early check-in fee: NZD 40 for guaranteed early check-in from 12 noon, booked in advance.
- Late check-out fee: NZD 40 for late check-out until 12:30 PM, booked in advance.
- Parking fee: NZD 25 per night for secure basement parking.
- Pre-authorisation hold: NZD 500 card hold placed at check-in as security against damages, excessive cleaning, smoking, or breach of house rules.
- Extra-guest fees: NZD 75 per person per night when disclosed before check-in; NZD 125 per person per night when discovered after check-in; Rooftop Penthouse NZD 150 each.
Additional Facts
- Published minimum charges are in NZD and GST inclusive.
- Smoking or vaping in room incurs a NZD 500 fee; other minimum fees include NZD 150 for excessive cleaning, NZD 300 for biohazard cleaning involving vomit, blood, or bodily fluids, NZD 150 for damage to furniture, fixtures, or walls, NZD 50 per item for stained or damaged linen or towels, replacement cost for missing, broken, or stolen items, NZD 50 for a lost key or access card, NZD 200 plus cleaning for an unauthorised pet, and the nightly rate per affected night for lost revenue if the room is unsellable due to damage.
- Where actual repair, replacement, or cleaning costs exceed the published minimum, the guest will be charged actual cost plus a 15% administration fee.
- Evidence and invoices are provided on request.
- Guests will be notified by email within 48 hours of any charge, with itemised costs and evidence.
- Disputes must be submitted in writing within 14 days; The Chamberson will respond within a further 14 days.
Frequently Asked Questions
What kind of accommodation does The Chamberson provide?
The Chamberson offers spacious, light-filled, apartment-style guest rooms set within a beautifully renovated, heritage-listed former warehouse.
How close is the hotel to cafés, restaurants, bars, and shopping?
Cafés, restaurants, and bars are only a short stroll away, and the main shopping street is just a few minutes on foot.
Is Wi-Fi available at The Chamberson, what does it cost, and what download/upload speeds can guests expect?
Yes. Wi-Fi is fast, unlimited, and completely complimentary for all guests. The network is password-protected—the current password is provided in every guest room—and you may connect an unlimited number of devices. Download and upload speeds are consistently reported as very high—suitable for streaming, video calls, and other bandwidth-intensive tasks—though exact figures may vary.
Does the hotel have on-site secure parking, what does it cost, and should I reserve a space in advance?
Yes. Secure on-site carparks are available at a rate of NZD 25 per night. Spaces are limited, so we strongly recommend reserving a spot when you book your room—just let the hotel know in advance if you need one.
Can the hotel help me book local tours, activities, or restaurant reservations?
Yes. Reception provides a personalised booking service to arrange local tours, activities, and restaurant reservations, along with tailored recommendations.
How do I make a reservation?
Reservations can be made through the “Make a Reservation” option on the website or by calling the hotel directly.
What phone number can I contact the hotel on?
You can reach The Chamberson at +64 3 470 1998.
Who is The Chamberson best suited for?
The hotel is ideal for guests wanting a central, stylish hideaway with spacious self-contained rooms and easy walking access to Dunedin’s key attractions.
What views can I expect from the rooms?
Large original windows provide a variety of panoramic views across Dunedin city.
Can The Chamberson accommodate special celebrations?
Absolutely—cakes, flowers, and curated local food platters with regional wines can be arranged to help celebrate special occasions.
Does The Chamberson have social media channels?
Yes. You can follow The Chamberson on Instagram and Facebook for updates and photos.
What if I have a special request that isn’t listed among the hotel’s services?
The Chamberson encourages guests to let the team know about any additional needs. As stated, "If there’s anything else you might need, please don’t hesitate to ask," and staff will do their best to accommodate.
Is smoking or vaping allowed at The Chamberson, where can guests smoke, and what penalties apply for smoking or causing damage inside the hotel?
The Chamberson is entirely smoke-free—smoking and vaping are prohibited in all guest rooms and common areas, and there is no designated outdoor smoking area on hotel grounds. Guests who wish to smoke may do so only across the road from the hotel entrance; smoking on the footpath directly in front of the building is not permitted.
Failure to follow this policy incurs a NZD 500 charge. Other minimum fees include NZD 150 for excessive cleaning, NZD 300 for bio-hazard cleaning, NZD 150 for damage to furniture, NZD 50 per item for stained or damaged linen/towels, NZD 50 for a lost key or access card, NZD 200 plus cleaning for an unauthorised pet, and the nightly room rate for any lost revenue if the room is unsellable during remediation. If actual repair, replacement, or cleaning costs exceed these minimums, the guest will be charged the full amount plus a 15 % administration fee, with evidence and invoices provided on request.
Can I store my luggage at the hotel before check-in, after check-out, or for longer periods (e.g., multi-day side trips), and are any fees involved?
Complimentary luggage storage is available both before check-in and after check-out for the same day only; simply leave your bags with reception and collect them when you're ready. The hotel does not provide multi-day storage, and no fees apply.
What is the hotel’s cancellation and refund policy?
Cancellation terms vary by booking channel (e.g., the hotel website, Expedia, or Booking.com). The flexible nightly rate permits free cancellation with a full refund until two days before check-in; cancellations after this deadline incur the full charge. A non-refundable rate, available only through the hotel’s website and Booking.com, cannot be cancelled or refunded.
Do the apartment-style rooms include kitchen or kitchenette facilities?
All apartment-style rooms include a fully equipped kitchen—with cooktop, microwave oven, dishwasher, pots and pans, cutlery, plates, and cups—except the Attic / 1-Bedroom Studio with Skylight Window. These facilities enable guests to prepare complete meals in-room.
Is breakfast offered on-site, and are grab-and-go breakfast bags or early-morning coffee options available?
The Chamberson does not provide on-site breakfast service. Most rooms include a fully equipped kitchen so you can prepare your own meals, and a grocery store is located within 100 metres of the property. Alternatively, dozens of cafés just outside the hotel offer excellent breakfast choices that staff can recommend.
Is the hotel accessible for guests with reduced mobility, and what specific accessibility features are provided in the accessible rooms?
Yes. The hotel entrance is accessible to guests with reduced mobility, an elevator serves all floors, and two guest rooms are specially designed to meet accessibility needs. These rooms include roll-in showers, grab bars, and lowered fixtures. They do not, however, provide visual fire alarms, Braille signage, or other aids for guests with hearing or visual impairments.
Does The Chamberson allow pets, and are there any associated fees or restrictions?
Pets are not permitted at The Chamberson. The property maintains a strict no-pet policy across all guest rooms and common areas, and because animals are not allowed, no related fees apply.
What are the check-in and check-out times, how do I check in if I arrive after the front desk closes, and what paid options exist for early check-in or late check-out (including any differences for the Rooftop Penthouse)?
Check-in is from 2:00 PM – 5:00 PM, and check-out is before 10:00 AM. If you arrive outside desk hours you’ll receive emailed lockbox instructions, allowing completely contactless self-check-in and check-out.
Guests departing before reception opens can simply leave their keycard in the dedicated drop box at reception for fast, contact-free check-out.
Early check-in can normally be guaranteed from 12:00 noon for a flat fee of NZD 40 per room. This service is offered for all categories except the Rooftop Penthouse, which can only be confirmed the day before arrival and remains subject to availability.
Late check-out may be extended up to 12:30 PM for the same NZD 40 fee, subject to availability.
Are rollaway beds or cribs available?
No. The Chamberson does not provide rollaway or extra beds, and cribs (infant beds) are unavailable in all room categories.
Does The Chamberson require proof of COVID-19 vaccination from guests?
Yes. All guests aged 12 and over must present proof of full COVID-19 vaccination that was completed at least two days before check-in.
Is bicycle parking available at the hotel?
Yes. Secure on-site bicycle parking is provided for guests who bring their own bikes.
What star rating does The Chamberson hold?
The Chamberson is classified as a 4-star upscale hotel.
Is hypo-allergenic bedding available in the rooms?
Yes. All guestrooms include hypo-allergenic bedding along with premium Egyptian-cotton sheets for added comfort.
Does The Chamberson have an on-site gym or fitness facility, and are there any partner gyms or negotiated day-pass rates with nearby fitness centres?
The Chamberson does not offer an on-site gym. However, guests can easily work out at several nearby fitness centres—including Anytime Fitness Dunedin (about a two-minute walk) and Snap Fitness (roughly four minutes away)—as well as other gyms that sell casual day passes. Please note the hotel has no formal partnerships or negotiated discount rates with these facilities; standard public day-pass prices apply.
Can the hotel arrange transport to and from Dunedin Airport, do you offer a shared airport shuttle, what does it cost, how long does the journey take, and are wheelchair-accessible vehicles available?
The Chamberson does not operate a shared airport-shuttle service. Reception can, however, arrange a private taxi between the hotel and Dunedin Airport. The journey normally takes about 30–40 minutes, and the hotel has negotiated a fixed fare of NZD 90 for a standard vehicle. If you require a wheelchair-accessible vehicle or space for mobility devices, the team will gladly help secure a suitable service; standard operator rates apply because no formal agreements exist with specialised providers.
Does the hotel offer conference, meeting rooms, or event spaces for business or private functions?
The Chamberson does not offer conference facilities, meeting rooms, or event spaces. No on-site venues are available for business meetings or private functions.
Is assistance available 24 hours a day, what are the front-desk operating hours, and how do I access the building and car park after hours?
Yes. A staff member is physically present on-site around the clock, so assistance is always available. The front desk is staffed in person from 8:30 AM to 5:30 PM daily; outside these hours simply dial +64 3 470 1998 or speak with the on-site team member and they will help immediately.
For security, CCTV monitors all public areas, and clearly marked emergency exits are in place. The front doors and car-park gates are automatically unlocked between 7:00 AM and 7:00 PM; outside these times they remain locked, but guests can enter at any hour using their personal entry code or room keycard, ensuring uninterrupted 24-hour access.
Is daily housekeeping included, how frequently are rooms serviced, and can I opt out for environmental reasons or reduced contact?
Yes. Daily housekeeping is included and rooms are automatically serviced every day unless you display the “Do Not Disturb” sign.
Towels placed on the floor are replaced during service. Bed linens are refreshed once per week for stays of seven nights or longer; however, you may request more or less frequent changes at any time.
Guests wishing to minimise contact or environmental impact can simply keep the “Do Not Disturb” sign in place to decline service for that day; no incentives are offered for opting out.
What bed configurations (e.g., king, queen, twin) are available in each room type?
All rooms are equipped with a king-size bed. Certain rooms can alternatively be arranged with twin beds (two singles) upon request.
Is there a designated accessible parking space in the underground car park, and is there elevator or ramp access from the car park to the lobby and guest-room floors?
Yes. The property provides one designated accessible parking space in the underground car park. Access is via an angled ramp—no elevator serves the car-park level itself. Guests use the ramp to reach the lobby at ground level, where the passenger elevator operates to all guest-room floors.
What forms of payment does The Chamberson accept, and is there a surcharge for card transactions?
The Chamberson is a cash-free hotel. It accepts Visa, Mastercard (credit or debit), Apple Pay, Google Pay, and most other major credit cards or mobile-wallet payments. All card transactions—whether debit, credit, or digital wallet—incur a 2.5 percent surcharge on the total amount charged (the hotel absorbs the remainder of the processing cost).
Are connecting or adjoining rooms available for families or groups who wish to stay together?
The hotel does not offer connecting or adjoining rooms. For groups, the PAD / 2-Bedroom Apartment accommodates up to four guests with a choice of either two king beds or one king bed plus two single beds.
Are there on-site charging stations for electric vehicles, and can the hotel recommend nearby charging options?
No. The Chamberson’s secure on-site car park does not include electric-vehicle charging stations, and the hotel does not maintain a list of nearby public chargers or make external charging arrangements. Guests with EVs will need to locate and use public charging facilities independently.
Does The Chamberson offer room service or any in-room dining options beyond pre-ordered platters?
The Chamberson does not provide room service or any additional in-room dining options beyond the pre-ordered platters.
What are the size limitations for vehicles in the on-site secure car park—including maximum height, length, and width—and what options exist for larger or taller vehicles?
The on-site secure car-park spaces follow standard width and length dimensions (exact figures are not specified), and vehicles must not exceed a height of 1.80 metres. Oversized SUVs, vehicles with roof racks, or any car exceeding these dimensions cannot be accommodated. Guests with taller or larger vehicles can instead use the Moray Place public car park roughly 30 metres from the hotel; standard public parking fees apply and no discounts or validation are offered.
Is valet parking available, or is parking strictly self-service?
Valet parking is not offered. Guests park their vehicles independently using the self-service parking facilities.
Where is The Chamberson located in Dunedin, and how close is it to major landmarks such as the Dunedin Railway Station and Forsyth Barr Stadium?
The Chamberson sits at 77 Stuart Street—right between the Dunedin Railway Station and the Octagon—in the very heart of the city. The railway station is only a short walk away (just a few minutes on foot), while Forsyth Barr Stadium, cafés, restaurants, the central bus hub, and the main shopping street are likewise within easy walking distance. This prime position makes the hotel an exceptionally convenient base for leisure, business, events, or medical visits.
When was The Chamberson building built?
The Chamberson is housed in a beautifully restored heritage building dating back to 1910. Originally built for the well-known Dunedin engineering and importing company John Chambers & Son, the building has played an important role in the city’s commercial history for more than a century. Today, its original character features — high ceilings, large windows, exposed brick and industrial charm — have been thoughtfully blended with modern comfort to create one of Dunedin’s most unique boutique hotel experiences.
Are the guest rooms quiet and soundproofed despite the hotel’s central location?
Yes. All guest rooms are soundproofed and well insulated, helping to keep external noise to a minimum. Although the hotel sits in the heart of Dunedin’s CBD, most guests find their rooms quiet and conducive to a restful night’s sleep—only a little typical city ambience may occasionally be noticed.
Is The Chamberson suitable for longer stays?
Absolutely. Many rooms feature full kitchens, spacious layouts, laundry options, and a central location, making the hotel ideal for extended stays, relocations, business trips, or hospital visits.
How far is the hotel from Dunedin Hospital?
Dunedin Hospital is within walking distance, making The Chamberson a convenient option for patients, visiting family members, and medical professionals.
Does The Chamberson suit business travellers?
Yes. The hotel is close to Dunedin’s CBD, offices, courts, and transport links, while spacious rooms and high-speed Wi-Fi make it ideal for work stays.
Why choose The Chamberson over a standard hotel room, and what makes it different from other Dunedin hotels?
The Chamberson sets itself apart through its beautifully renovated, heritage-listed warehouse setting; spacious apartment-style rooms with large original windows offering panoramic city views; fully equipped kitchens in most room categories; premium Egyptian-cotton bedding; and its boutique, centrally located hideaway atmosphere—just steps from Dunedin’s cafés, restaurants, bars, and attractions.
Is The Chamberson good for couples?
Yes. Spacious stylish rooms, heritage charm, central dining access, and celebration extras such as flowers or platters make it an excellent couples’ getaway option.
Do guest rooms include Smart TVs for streaming or casting personal content, and are premium services like Netflix or Disney+ pre-installed?
Yes. Every guest room is equipped with a Smart TV that allows you to stream or cast your own entertainment. The usual selection of streaming applications—including Netflix, Disney+, and similar services—is already installed; simply sign in with your own account to use them during your stay.
What laundry options does The Chamberson provide, and do any rooms include in-room washing machines or dryers?
The Chamberson does not provide self-service washing machines or dryers in any room category. Instead, guests can use the hotel’s paid wash-and-fold laundry service (NZD 40 per load) or professional dry-cleaning handled by an external provider. Simply hand your garments to reception; they are typically washed, dried, folded—or dry-cleaned—and returned within 24 hours.
Do all rooms offer a refrigerator or minibar for storing food and beverages?
All room categories, except the Attic rooms, include a refrigerator for storing food and beverages. Attic rooms do not offer this amenity.
Does The Chamberson have an on-site bar or lounge where guests can purchase alcoholic or non-alcoholic drinks?
The Chamberson does not have an on-site bar or lounge. However, dozens of bars are situated just outside the hotel, and a grocery store within 100 metres allows guests to purchase drinks for enjoyment in their rooms.
Are service animals permitted as an exception to the no-pet policy?
Yes. Service animals are the sole exception to the hotel's no-pet policy.
Are hair dryers provided in each guest room?
Yes. A hair dryer is included in every guest room for guest convenience.
What are the approximate floor areas (in square metres) of each room category?
Approximate floor areas are: Attic Studio – 19 m²; Junior Suite (Nest) – 34 m²; 1-Bedroom Abode – 42 m²; Corner LookOut Room – 42 m²; 2-Bedroom PAD – 60 m²; Penthouse Loft – 100 m².
Does The Chamberson participate in any loyalty or rewards program for frequent guests?
The Chamberson is an independent boutique hotel and is not affiliated with any loyalty or rewards programmes. Consequently, no loyalty or rewards programme is available for frequent guests.
What is the maximum occupancy for each room category?
All room categories accommodate a maximum of two adults, except the two-bedroom PAD apartments, which can host up to four adults.
Are irons and ironing boards available in-room or on request?
Irons and ironing boards are supplied in all rooms except the Attic Studio. Guests in an Attic Studio may obtain them on request by contacting the hotel staff.
Does The Chamberson follow any specific sustainability or environmental practices, such as recycling, energy-saving initiatives, or linen-reuse programmes?
Yes. The Chamberson implements several sustainability measures. All waste is recycled, lighting throughout the hotel is controlled by motion sensors to minimise energy use, and double-glazed windows help maintain a comfortable indoor temperature. In addition, guests are encouraged to reuse towels and linen; housekeeping will replace them only when the items are left on the bathroom floor for servicing.
Is The Chamberson LGBTQ+ friendly
Yes absolutely. Booking.com gave The Chamberson Travel Proud badge, it means:
Staff completed Booking.com’s online inclusion training.
The property agreed to principles around respectful, inclusive hospitality.
It aims to reduce awkward assumptions (e.g. room type, relationships, pronouns).
It wants to attract LGBTQ+ travellers who value safer, more welcoming stays.
What is the typical nightly room rate or price range for each room category?
Room rates vary according to the season, local events, and overall demand. The most competitive prices are available exclusively on the hotel’s official website.
Does The Chamberson offer any discounted rates—such as corporate, senior, government, or AAA—and how do I qualify?
The Chamberson offers a dedicated corporate rate. No other discounted rates (for seniors, government employees, AAA members, etc.) are available. To enquire about eligibility and pricing for the corporate rate, please contact the hotel by phone or email and the team will be happy to assist.
Is there a minimum or maximum length of stay required when making a reservation?
Yes. A minimum stay of one night is required. There is no maximum length of stay—the hotel allows guests to reserve accommodation for an unlimited number of consecutive nights, subject to availability.
What is The Chamberson’s policy on group bookings, including deposit requirements and cancellation terms?
Group bookings for events or tours are welcome. A one-night deposit is required at the time of booking for all group reservations, regardless of the number of rooms. Cancellation terms follow the selected rate: the Flexible rate allows cancellation up to two days before check-in, while the Non-Refundable rate cannot be cancelled or refunded. Standard rooms accommodate up to two adults each, and the two-bedroom units can host up to four guests.
What languages are spoken by the hotel staff?
Staff primarily speak English. When required, they use Google Translate to facilitate communication in other languages.
Are there on-site vending machines or 24-hour snack options, and is a grocery store nearby (with opening hours)?
The Chamberson does not have on-site vending machines or 24-hour snack and beverage facilities. However, a grocery store located within 100 metres of the hotel is open daily until 10:00 PM, making it easy to pick up food, drinks, and other essentials.
Do guest rooms include complimentary bottled water?
Yes. Every guest room provides free bottled water for guests.
Does the hotel have a backup power generator or emergency power plan in case of city power outages?
The hotel does not have a backup power generator or an emergency power plan. In the event of a citywide outage, no alternative on-site power source will be available.
Does The Chamberson provide any on-site leisure facilities such as a swimming pool, hot tub, sauna, or spa services?
The Chamberson does not offer on-site leisure facilities such as a swimming pool, hot tub, sauna, or spa services. Guests wishing to use these amenities will need to visit nearby external providers.
What fire-safety systems are installed on the property (e.g., sprinklers, smoke detectors, clearly marked emergency exits), and what is the evacuation procedure?
The property is equipped with sprinklers, smoke detectors, and clearly marked emergency exits. An established evacuation procedure is also in place.
Does The Chamberson offer secure storage for large sports or hobby equipment (e.g., surfboards, skis, musical instruments) that cannot fit in the in-room safe?
Yes. Secure storage for oversized sports or hobby equipment is available on request, and only staff hold the key; guests do not have direct access.
Do guest rooms include blackout curtains or blinds to block out light for better sleep?
Yes. Every guest room is equipped with blackout curtains that effectively block exterior light, promoting a restful night’s sleep.
Is there a dedicated work desk or ergonomic workspace available in each room for business travelers?
All room types, except the Attic Studio, include a dedicated table with two chairs. While designed for dining, this table also functions as a practical workspace for business needs.
Is ice available on-site, either through ice machines or by request from reception?
The hotel does not provide food-and-beverage services, including on-site ice. Guests may purchase ice and other supplies at a grocery store located within 100 metres of the property.
Can guests borrow umbrellas or rain gear from the hotel during wet weather?
Yes. Umbrellas are available at reception; simply request one from the staff.
Do guest rooms have in-room telephones, and what wake-up options are available?
Guest rooms are not equipped with telephones. If you need assistance, simply call +64 3 470 1998 from your mobile phone or visit the front desk; a staff member is on call 24/7. For wake-up calls, staff can either telephone your mobile or knock on your door at your requested time.
Does The Chamberson provide foreign currency exchange services, or can staff direct guests to the nearest exchange facility?
The Chamberson does not offer on-site foreign currency exchange and operates as a cash-free property. Staff will gladly direct guests to the nearest bank for currency exchange services.
Is there secure, covered parking specifically for motorcycles or scooters, and what fee applies?
The hotel does not offer dedicated, covered parking for motorcycles or scooters. Guests may reserve a standard car park at a cost of NZD 25 per night and use that space for their motorcycle or scooter.
Can the hotel accept and hold mail or courier parcels both before my arrival and during my stay, and are there any handling fees or time limits?
Yes. The Chamberson will accept mail and courier packages for registered guests both before arrival and throughout their stay. Parcels delivered in advance are securely stored until you check in, while items received during your stay can be collected from reception at any time. No handling fees apply, and no specific time limit is imposed on how long parcels are held.
How close is The Chamberson to the New Zealand Sports Hall of Fame and the Toitū Otago Settlers Museum?
Both attractions are only a short stroll from the hotel—just steps away—so guests can walk to them within a few minutes.
Do the guest bathrooms feature walk-in showers, bathtubs, or a combination of both, and what configurations are available in the accessible rooms?
All guest bathrooms include walk-in showers, with the Penthouse offering an additional bathtub. Accessible rooms provide roll-in showers equipped with a bench and grab handles for enhanced safety and convenience.
Are bathrobes and slippers provided in any room categories, and can they be requested from reception?
Bathrobes are available upon request from reception at any time.
Are USB charging ports or conveniently located power outlets available bedside in all guest rooms?
Yes. Every guest room includes multiple power outlets, with conveniently located sockets beside the bed.
Is there any additional local tax, environmental levy, or service fee added to the room rate at check-out?
No additional local taxes, environmental levies, or service fees are applied at check-out. The quoted room rate is the total amount payable.
How many total guest rooms and suites does The Chamberson have in the building?
The Chamberson offers 22 accommodations in total. These comprise nine Abode one-bedroom apartments, two Nest junior suites, three LookOut corner suites, four PAD two-bedroom apartments, three one-bedroom Skylight Window studios, and one Penthouse.
Does The Chamberson offer any mobile guest app, and if so, what functions (e.g., digital key, chat with staff) does it provide?
The Chamberson does not offer a mobile guest application. As a result, features such as digital key access or in-app messaging with staff are not available.
How many floors does the hotel have, and are all floors fully served by the passenger elevator?
The hotel comprises four floors, each fully serviced by the passenger elevator. Guests can access every level without using stairs.
Do common areas of the hotel include wheelchair-accessible public restrooms, in addition to the accessible guest rooms?
Yes. Wheelchair-accessible public restrooms are available in the hotel’s common areas.
Is there a charge or replacement procedure if a guest loses or damages their room keycard?
Guests who lose or damage their room keycard should notify the hotel staff. A replacement will be issued at no cost.
Do any guest rooms feature windows that open for natural ventilation, or are all windows fixed?
Yes. Every guest room is equipped with operable windows that can be opened for natural ventilation.
Can guests purchase gift vouchers or prepaid stay certificates for The Chamberson?
The Chamberson does not offer gift vouchers or prepaid stay certificates at this time. Guests are therefore unable to purchase these options through the hotel.
What is the hotel's official email address for reservations and general inquiries?
The hotel's official email address for reservations and general inquiries is inbox@thechamberson.co.nz. Please direct all booking requests and other questions to this address.
Does The Chamberson provide porter or bellhop service to help guests transport luggage to and from their rooms?
The Chamberson does not have a dedicated porter or bellhop service. Reception staff are, however, available and happy to assist guests with their luggage upon request.
What type of mattresses are provided in the guest rooms, and can the firmness be adjusted?
Every room is fitted with a Select Comfort bed, allowing guests to adjust the mattress firmness to their personal preference.
What is The Chamberson’s lost-and-found policy for items left behind after check-out?
Any items discovered in a room after check-out are promptly reported to the guest, provided the hotel has a current phone number or email address on file. If you would like the item returned, staff will arrange a courier and ship it to you; all shipping costs are the guest’s responsibility.
How close is the nearest public bus stop or central bus hub, and what routes serve it?
The nearest central bus facility is the Dunedin Bus Hub on Great King Street, Dunedin North (Dunedin 9016), located roughly 250 metres from the hotel.
Are external food-delivery services (e.g., Uber Eats) allowed to deliver directly to guest rooms, and are there any restrictions or procedures to follow?
External food-delivery services, including Uber Eats, are permitted. Guests must meet the courier at the hotel entrance because elevator access is restricted to holders of guest key cards.
Does The Chamberson publish or provide a detailed map of nearby parking alternatives (including rates) when on-site parking is full or height-restricted?
The Chamberson does not publish a detailed map of nearby parking alternatives. However, reception staff can recommend local car parks and provide current rate information upon request.
Does The Chamberson provide bicycle rental, what does it cost, and are helmets or locks included?
Bicycle rental is available through the independent shop situated directly adjacent to the hotel entrance. Reception can assist by contacting the store and arranging a bike at your preferred time, but all rentals are handled and paid for directly with the shop. Rates, as well as any inclusions such as helmets, locks, or other safety equipment, should be confirmed with the retailer when booking.
Is there an on-site ATM, or where is the nearest cash-withdrawal machine given that the hotel is cash-free?
The Chamberson does not have an on-site ATM. Guests can access cash at multiple banks with ATMs located within easy walking distance in the city centre.
Are international power adapters or voltage converters available to borrow from reception?
International power adapters and voltage converters are not available to borrow from reception.
Do the Attic Skylight Studio rooms include traditional windows?
No. These studios receive natural light solely through an overhead skylight and do not contain any conventional wall windows.
Does the Loft Penthouse include a private rooftop terrace?
Yes. The 100 m² Loft Penthouse comes with an exclusive rooftop terrace that offers panoramic views of Dunedin’s major landmarks.
What fees apply if I add extra guests to my booking, and are the charges different for the Rooftop Penthouse?
If you notify the hotel before check-in, each additional guest is charged NZD 75 per night. If extra guests are discovered after check-in, the penalty rate rises to NZD 125 per person, per night. For the Rooftop Penthouse, every guest beyond the first two is charged NZD 150 per night, with a strict maximum occupancy of four guests.
Does the Rooftop Penthouse require a security bond, and how is it handled after check-out?
Yes. A NZD 500 bond is taken for the Rooftop Penthouse to cover any breakages, damages, or additional cleaning. After departure, the room is inspected and any necessary charges are deducted; the remaining balance of the bond is refunded immediately once the inspection is complete.
How does self-check-in work, when will I receive my access codes, and what should I do if they don’t arrive or I need help during the process?
On the day of arrival the hotel emails or texts your unique access codes and instructions, allowing you to enter the building and your room independently at any hour. If the codes do not arrive, or you encounter any difficulty during self-check-in, simply call +64 3 470 1998 or email inbox@thechamberson.co.nz and a staff member will assist you immediately.
Does The Chamberson permit parties, loud music, or special events such as stag or hen celebrations in guest rooms or common areas?
No. The hotel enforces a strict no-party and zero-noise policy: stag or hen parties and any gatherings involving loud music are prohibited at all times. Bookings found to breach this rule may be terminated immediately without refund, and additional cleaning fees can be charged.
What materials are the pillows, duvets, and blankets in guest rooms made from?
Guest rooms feature microfibre pillows, duck-down duvet inners, and New Zealand wool blankets woven in the British Isles.
Which bathroom toiletries are supplied, and are they locally produced?
Every fully tiled bathroom is stocked with Australian luxury brand Appelles amenities, including shampoo, conditioner, hand & body wash, body lotion.
Are children under 15 permitted to stay in the Rooftop Penthouse?
No. The Rooftop Penthouse cannot accommodate children under the age of 15.
For Non-Refundable bookings and reservations made less than 48 hours before arrival, when is payment processed?
In both cases, the full accommodation cost is charged to your credit card immediately at the time the reservation is made.
Do I need to provide my vehicle’s registration number when reserving an on-site parking space, and what happens if I park without a pre-booked, paid reservation?
Yes. Guests must supply their car’s registration (licence-plate) details once known; vehicles without a pre-booked, paid space or a matching registration may be clamped in the underground car park. To avoid penalties, please be sure to reserve your space in advance and provide the correct registration number.
Do the PAD 2-Bedroom Apartments include two bathrooms, and how does this benefit guests?
Yes. Each PAD 2-Bedroom Apartment comes with two separate bathrooms, giving groups or families added privacy and convenience during their stay.
What happens if The Chamberson must cancel or significantly change my reservation due to events outside its control?
According to the hotel’s Terms & Conditions, in rare instances beyond the hotel’s control—such as pandemics, natural disasters, civil unrest, or similar force-majeure events—The Chamberson may have to limit services, alter, or cancel a booking. In such cases, the hotel is not liable for compensation but will notify affected guests as soon as possible and assist with alternative arrangements.
Is a NZD 500 pre-authorisation hold applied to all bookings at check-in, and when is it released?
Yes. A NZD 500 pre-authorisation hold is placed on the credit card of every arriving guest—regardless of room category, including the Rooftop Penthouse—to cover any potential damages, smoking, excessive cleaning, or rule breaches. This is a temporary hold, not a charge; no funds are taken unless post-stay charges are necessary. The hold is released within 24–48 hours of departure, although some banks can take up to seven business days to return the funds to your account.
Can I stay at The Chamberson if I do not have a credit card, and will the hotel accept a cash bond instead?
Guests who cannot provide a valid credit card may be refused accommodation; however, The Chamberson can accept a cash bond at its discretion in lieu of the required card pre-authorisation. Contact the hotel in advance to confirm arrangements.
How will I be notified of any post-stay damage, smoking, or cleaning charges, and what is the dispute process?
If post-stay charges apply, the hotel emails you within 48 hours with an itemised statement and supporting evidence. You may dispute the charges in writing within 14 days, and The Chamberson will respond within a further 14 days.
What happens if the payment card on file is declined for outstanding charges after check-out?
If the card is declined, the hotel issues an invoice with 7-day payment terms; unpaid invoices may be referred to the Disputes Tribunal of New Zealand for recovery.
Do guest rooms provide individually controlled air-conditioning or heating, and do bathrooms feature under-floor heating?
All accommodation types except the Attic Skylight Studio feature individually controlled air-conditioning for both cooling and heating. Attic Skylight Studios are warmed by an electric heater and cooled by a fan. Every bathroom in every room category includes under-floor heating for added comfort.
Are in-room safes provided, and are they large enough to store a laptop?
Yes. Every guest room includes an in-room safe sized for passports, jewellery, and other small valuables; it is not large enough to accommodate a laptop. Guests travelling with larger items should make alternative storage arrangements.
Is the property covered by CCTV surveillance, including the secure underground car park and other common areas?
Yes. Comprehensive CCTV cameras monitor the secure underground car park and all other common areas 24 hours a day, and footage is viewed in real time to help ensure guest security.
Do any guest rooms include balconies or private outdoor seating areas?
Yes. A private outdoor area is available exclusively with the Penthouse; no other room categories include balconies or private outdoor seating.
Are special-diet platters (e.g., vegetarian, vegan, gluten-free) available to pre-order, and do they carry additional surcharges?
Special-diet platters—such as vegetarian, vegan, or gluten-free—are not available for pre-order. Accordingly, no surcharge applies.
What is The Chamberson’s policy on photography and filming—both personal and commercial—and are any permissions or fees required?
Personal, non-commercial photography is permitted throughout the hotel, including inside guest rooms and common areas. Commercial photography or filming is strictly prohibited in all guest rooms and common areas; no permits are issued and no related fees are accepted.
Can guests request additional in-room amenities such as extra pillows, blankets, or kitchen utensils, and are there any associated charges?
Guests may request extra in-room amenities—such as additional pillows, blankets, or kitchen utensils—at any time. These items are supplied complimentary, with no added charges.
Does the secure on-site bicycle parking area provide power outlets or charging facilities for e-bikes?
No. The secure on-site bicycle parking lacks power outlets and charging facilities for e-bikes.
Can guests arrange grocery delivery to their apartment, and will staff accept and refrigerate perishable items if the guest is away when the order arrives?
Guests may have orders delivered to the hotel’s front door or reception. Staff will accept the delivery on the guest’s behalf and, if any items require refrigeration, place them in the guest’s room.
Are guests required to present a government-issued photo ID at check-in, and are digital or photocopied IDs accepted?
Government-issued digital photo identification is accepted at check-in.
Can the hotel arrange transfers to Dunedin Railway Station or other local transport hubs, and what do they cost?
Dunedin Railway Station is approximately a five-minute walk from the hotel. Situated in the heart of the CBD, the property is within easy walking distance of most local transport hubs, making separate transfer arrangements generally unnecessary.
Under which legal entity does The Chamberson operate, and what name will appear on my invoice or credit-card statement?
The Chamberson is operated by JPMD Limited trading as The Chamberson Hotel, so 'JPMD Limited' is the name that may appear on your invoice or credit-card statement.
What postal address should I use for sending mail or courier parcels to the hotel?
Please address all items to: The Chamberson Hotel, 77 Stuart Street, Dunedin Central, Dunedin 9016, New Zealand.
Are the guest-room windows double-glazed for added insulation and noise reduction?
Yes. All rooms feature double-glazed windows that improve thermal efficiency and help keep external noise to a minimum.
Do rooms use electronic keycards and personal access codes instead of traditional metal keys?
Yes. Entry to the building and guest rooms is controlled by electronic keycards and unique access codes provided on the day of arrival; no traditional metal keys are used.
What standout amenities are included in the Rooftop Penthouse (The Loft)?
The Loft spans over 100 m² and features a state-of-the-art designer kitchen with a breakfast bar, a lounge area equipped with a 75-inch Smart TV, a freestanding bath positioned beside the king bed, a separate modern bathroom with a walk-in shower, and a private rooftop terrace offering panoramic views of Dunedin.
Is an air mattress available in the Rooftop Penthouse for additional sleeping space?
Yes. One air mattress can be supplied on request to provide extra sleeping capacity within the Penthouse.
What contact details must I provide in advance to receive my self-check-in instructions and access code?
To ensure you receive your self-check-in instructions on the day of arrival, The Chamberson requires both your current email address and mobile phone number on file. These details enable the hotel to email and/or text your unique entry codes.
Does the NZD 25 nightly parking fee include unlimited in-and-out privileges throughout the day, or is each re-entry charged separately?
The NZD 25 nightly parking fee includes unlimited in-and-out access throughout the day. No additional charges apply for each re-entry.
Is there any fee or penalty for shortening a stay after check-in (early departure), and how is any refund calculated?
Because all reservations become fully non-refundable within two days of check-in, departing earlier than planned does not qualify for any refund. No partial credit or adjustment is provided for unused nights.
Are children and infants allowed to stay at The Chamberson, and what is the minimum age for the lead guest to check in?
Yes. Infants and children are welcome at The Chamberson—there is no restriction preventing their accommodation. The lead guest who makes the reservation and checks in must be at least 25 years old.
Does The Chamberson provide a front-desk safe-deposit service for valuables that are too large for the in-room safe (for example, a 15-inch laptop)?
No. The Chamberson does not offer a front-desk safe-deposit service for valuables that cannot fit in the in-room safe.
May guests store their own bicycles inside their rooms if they prefer not to use the secure on-site bicycle parking area?
No. For safety and cleanliness reasons, bicycles must be stored in the hotel’s designated secure parking area rather than inside guest rooms.
Are guests permitted to consume their own alcoholic beverages in common areas such as the lobby, or is consumption restricted solely to guest rooms?
Guests may consume alcoholic beverages only in their own guest rooms. Drinking is not permitted in any common areas, including the lobby.
During multi-night stays, are bathroom toiletries automatically replenished each day or only upon request?
Shampoo and body wash are provided in large dispensers and are refilled by housekeeping whenever levels drop, ensuring they do not run out. Other consumables, such as toilet paper, are replenished daily.
How many secure on-site parking spaces are available in total, and how far in advance should guests reserve to ensure availability?
A total of seven secure on-site parking spaces are available. Guests are advised to reserve a space at the time of booking to ensure availability.
Is there a dedicated drop-off or loading bay outside the hotel entrance for taxis and luggage deliveries, and are there council-imposed time limits?
A designated drop-off bay is located directly in front of the hotel. Vehicles may use this area for up to 5 minutes; exceeding this limit may result in council-issued fines.
Are there any dates during the year (e.g., major holidays) when reception hours, housekeeping, or other services operate on a reduced schedule?
Reception, housekeeping, and all other services follow a reduced schedule on December 25th and January st each year. Normal operating hours apply on all other dates.
Does The Chamberson provide babysitting or child-minding services, or can staff arrange a trusted local sitter?
The Chamberson does not offer on-site babysitting or child-minding services, and staff cannot arrange a local sitter. Guests should make independent arrangements if these services are needed.
What provisions and procedures are in place for medical emergencies, such as first-aid supplies, AED availability, and after-hours response?
A staffed first-aid kit is available on-site, but the property does not have an automated external defibrillator (AED). In the event of any medical emergency—whether during desk hours or overnight—staff will immediately contact emergency services and arrange an ambulance. The hotel has no formal after-hours partnerships with doctors or urgent-care providers.
Does The Chamberson offer any recommendations, passes, or guidance on public bus fares and ticketing (e.g., Bee Card) for routes departing the nearby Dunedin Bus Hub?
The Chamberson does not provide any recommendations, passes, or guidance concerning public bus fares or Bee Card ticketing for routes departing the nearby Dunedin Bus Hub. Travelers should be aware that no such assistance is available through the hotel.
Does The Chamberson offer guest printing or photocopying services, and what does it cost?
Yes. Although the hotel does not operate a dedicated business centre, reception staff can assist with reasonable-volume printing and photocopying for guests, and this service is provided free of charge.
Are complimentary dental or shaving kits (toothbrush, toothpaste, razor) available from reception if guests forget their own?
Complimentary dental and shaving kits are available on request from reception. To support sustainability, these items are not stocked in guest rooms.
Does The Chamberson sell or supply laundry detergent or soap for guests who wish to hand-wash clothing in their rooms?
No. The Chamberson does not sell or provide laundry detergent or soap for guests who wish to hand-wash clothing in their rooms.
At what approximate time of day does housekeeping normally service occupied rooms, and can guests request a specific cleaning time?
Housekeeping services occupied rooms between 9:00 AM and 2:00 PM. Guests cannot request a specific cleaning time.
Does The Chamberson provide any child-safety equipment such as high chairs, baby baths, or outlet covers for guests traveling with infants under two years old?
The Chamberson does not provide child-safety equipment such as high chairs, baby baths, or outlet covers.
For Flexible rate bookings that only require a one-night deposit, when is the remaining balance charged, and is payment due at check-in or check-out?
The outstanding balance is automatically charged two days before arrival, at which point the booking becomes non-refundable; no payment is collected at check-in or check-out.
Is the tap water in guest rooms safe to drink, or should guests rely solely on the complimentary bottled water provided?
Tap water in both New Zealand and the hotel is safe for drinking. A chilled bottle of water is also provided in every room except the Attic rooms.
What basic cooking supplies or pantry staples (e.g., salt, pepper, oil, dish-washing liquid, paper towels) are supplied in the in-room kitchens, if any?
All rooms except the Attic are equipped with pots, pans, plates, cutlery, cooking utensils, and basic provisions including salt, pepper, oil, kitchen towels, and dishwashing liquid. Attic rooms do not include these items.
What tea and coffee-making facilities are provided in guest rooms, and what other in-room amenities can I expect?
Every guest room includes an electric kettle stocked with instant coffee sachets and Dilmah tea, plus a plunger/French press. The hotel is progressively upgrading rooms to add Nespresso machines with capsules. Additional in-room amenities feature premium Egyptian-cotton bedding, heated floors, designer toiletries, an in-room safe, LED lighting, and complimentary high-speed Wi-Fi.
Are recycling bins or clear waste-sorting instructions available in guest rooms to help guests separate recyclables from general trash?
Yes. Recycling bins and clear waste-sorting instructions are provided in each guest room to help guests separate recyclables from general trash.
Can guests pre-arrange grocery or pantry stocking services before arrival, and does the hotel charge any handling fee for this service?
The hotel does not offer pre-arranged grocery or pantry stocking services. Consequently, no handling fee applies.
Does The Chamberson charge for an infant under two years old when using existing bedding?
No. One child under the age of two may stay free of charge when using the existing bedding in any room category. Please inform the hotel in advance so occupancy records can be updated.
What size bed does the Attic Skylight Studio room feature?
The Attic Skylight Studio is furnished with one queen-size bed.
May guests bring their own travel cot or portable crib for an infant, and is there adequate space in each room type to set it up safely?
Guests may bring their own travel cot or portable crib for an infant. Adequate space is available in all room categories except the Attic Studio.
Are self-service luggage trolleys or carts available for guests to move bags to and from their rooms, given that no dedicated porter service is offered?
Self-service luggage trolleys or carts are not available. However, staff members are happy to assist guests with their luggage upon request.
Does the Attic Skylight Studio include a blackout shade or cover for the skylight to block early-morning light?
The information is not available in the knowledge base.
What type of heating system is provided in all rooms, and how is warmth ensured during Dunedin’s colder months—especially in the Attic Skylight Studio that lacks air-conditioning?
Every guest room, including the Attic Skylight Studio, is fitted with electric heaters. These heaters provide consistent warmth during Dunedin’s colder months, fully compensating for the Attic Skylight Studio’s lack of air-conditioning.
How are the limited on-site parking spaces allocated, and can I reserve a specific bay in advance?
Parking bays are assigned on a first-booked basis once you provide your vehicle’s registration number. Because spaces are limited, specific bay numbers cannot be pre-selected; staff will direct you to any available spot upon arrival.
Are discounted weekly or monthly rates available for guests planning extended stays, and how can these be booked?
Discounted long-term rates are available. Guests may email the team with their intended dates to receive a personalized quote.
Does The Chamberson offer any special packages or promotions (e.g., romance packages, seasonal deals, or event bundles) beyond the standard nightly rates?
The Chamberson provides special deals throughout the year. Current promotions are posted on the hotel’s website as they become available.
Can the hotel provide or arrange allergy-friendly room preparation (e.g., fragrance-free cleaning, dust-mite covers) in addition to hypo-allergenic bedding?
The hotel does not offer additional allergy-friendly room preparations such as fragrance-free cleaning or dust-mite covers. Only the standard hypo-allergenic bedding is available.
What type of carpet is installed in the guest rooms?
All guest rooms are fitted with premium New Zealand wool carpets for enhanced comfort and insulation.
Do the in-room kitchens include a conventional oven or only a cooktop and microwave?
A conventional oven is available only in the Penthouse. In all other rooms with kitchens, cooking facilities consist of a combination microwave-oven unit rather than a standalone conventional oven.
Does The Chamberson partner with any nearby cafés to provide discounted breakfast vouchers or fixed-price set menus for hotel guests?
The Chamberson does not have partnerships with nearby cafés, and no discounted breakfast vouchers or fixed-price set menus are offered to guests.
Are basic kitchen consumables such as dish-washing tablets, paper towels, and cooking oil replenished daily during long stays, or are they supplied only once on arrival?
Basic kitchen consumables—including dish-washing tablets, paper towels, and cooking oil—are replenished daily throughout a guest’s stay. This policy applies equally to long-term bookings.
Are bicycle repair tools or an air pump available in the secure on-site bike storage area for guests who need minor adjustments or tire inflation?
Bicycle repair tools and an air pump are not available in the secure on-site bike storage area. Consequently, guests cannot perform minor adjustments or tire inflation on the premises.
Can guests use a smartphone-based digital key or other mobile access solution instead of a physical keycard?
No, guests cannot access their room via a smartphone-based digital key; only the issued physical keycard is supported.
Is there an on-site self-service laundry (coin- or card-operated washers and dryers) available for guests, and what are the hours and charges?
The property does not provide any on-site self-service laundry facilities with coin- or card-operated washers and dryers. Consequently, no hours of operation or usage charges apply.
Do the apartment-style rooms include a lounge area with sofas and a dining table, and how many seats are provided in each category?
Yes. Every apartment-style room—PAD, Lookout, Nest, Abode, and the Loft Penthouse—offers a lounge area with a 2.5-seater sofa and lounge chair. The PAD comes with a four-seat dining table, while the Lookout, Nest, and Abode each feature a two-seat table; the Loft adds both a breakfast bar and a separate dining area.
Do guest rooms use energy-efficient LED lighting?
Yes. All guest rooms are fitted with energy-efficient LED light bulbs, which help reduce electricity consumption while providing bright, comfortable illumination.
Is the secure on-site bicycle parking area covered by CCTV surveillance?
Yes. The bicycle parking forms part of the hotel’s common areas, all of which are monitored by CCTV 24 hours a day for added security.
Are guest-room refrigerators stocked as minibars or left empty for personal use, and are any in-room snacks or beverages available for purchase?
Guest-room refrigerators are not pre-stocked as minibars. They are left empty for guests’ personal use.
Is the Loft Penthouse’s private rooftop terrace fully wheelchair accessible (step-free entry), and can the elevator reach the terrace level?
The Loft Penthouse’s private rooftop terrace is not wheelchair accessible. Access requires navigating steps, and no ramp is available. The elevator does not reach the terrace level.
What are the specific front-desk staffing hours on public holidays other than 25 December and 1 January?
On public holidays other than 25 December and 1 January, the front desk operates from 8:30 a.m. to 5:30 p.m.
Are wired (Ethernet) internet ports available in guest rooms for guests who require a hard-wired connection?
Wired (Ethernet) ports are not available in any guest room.
Do any guest rooms provide adapted kitchen features (e.g., lowered countertops, accessible appliances) for wheelchair users?
Yes. The property offers dedicated wheelchair-accessible rooms equipped with adapted kitchens featuring lowered countertops and accessible appliances, as well as fully accessible bathrooms.
Where is the reception desk located within the building, and how do I reach it?
Reception is situated on Level 1 of the hotel. Guests can reach it easily by taking the passenger elevator or the internal staircase from the ground floor.
Can the hotel arrange car-rental or hire-car bookings for guests, and are any preferred partners or discounts offered?
The hotel does not arrange car-rental or hire-car bookings for guests. Accordingly, it has no preferred partners or related discounts to offer.
Is it possible to request alternative pillow types (e.g., memory-foam or feather-free) if the standard microfibre pillows are unsuitable?
Alternative pillow types are not available; only the standard microfibre pillows are provided. Guests cannot request memory-foam, feather-free, or other pillow options.
Are mobility scooters or other large assistive devices permitted in guest rooms, and are charging outlets available for them in the accessible rooms?
Standard-size mobility scooters are permitted in guest rooms, provided they can pass through the wide accessible-room doors.
Which room type should I choose if I want a corner apartment with two views?
The Lookout is described as a corner one-bedroom apartment with two views. It includes a separate living area and a full kitchen.
Which room type has east-facing windows with morning light?
The Abode has large east-facing windows designed to let in morning light. It is a one-bedroom apartment with a full kitchen, lounge, and separate sleeping area.
What is the Nest suite like?
The Nest is a 34 m² intimate one-bedroom suite with a king bed. It is north-facing, has large windows, and includes a full kitchen, living area, and generous bathroom.